Hermon – Support

Need help with Hermon? You're in the right place. Below you'll find common questions, troubleshooting steps, and how to contact our team.

📩 Contact Us

For support or technical questions, email us at:
[email protected]

We aim to respond within 24 hours on business days.

⚙️ Common Issues & Fixes

🔐 Issue: I can’t connect my Zoom or Slack account

Make sure you're logged into the correct Zoom and Slack accounts before starting the installation at notify.hermon.io. Try restarting the installation process in a private browser window.

📭 Issue: I'm not receiving any Slack notifications

• Check that you selected the correct Slack channel during setup.
• Verify that the Zoom account you connected is the one hosting or joining meetings.
• Ensure that the Slack bot has permission to post in the selected channel.

🔄 Issue: I uninstalled the app but still see messages

Notifications should stop immediately after uninstalling. If you're still seeing them, please contact us and we’ll verify that all tokens and settings are fully removed from our system.

🛡 Data & Privacy Questions

If you'd like to request data deletion or have questions about how your data is used, please review our Privacy Policy or contact us directly.

🗂 Need Installation Help?

For a full walkthrough of the installation process, visit our Zoom App Guide.

Thank you for using Hermon!